Research Paper on JKL Industries

Introduction

JKL Industries is an Australian-owned company that sells forklifts, small trucks, and spare parts. The company also has another income generating division that leases small trucks and forklifts. Its head office is in Sydney, and it has branches in Perth, Canberra, Adelaide Melbourne, and Brisbane. The company's management strives to ensure that all its services are delivered in all its branches to increase customer confidence and also to help in retaining its market share.

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Mission

JKL Industries' mission is to deliver value to customers and investors through our highly trained, motivated, and expert workforce.

Vision

JKL Industries believes in developing and unlocking the potential of its people to allow the company to become the leading supplier of forklifts, small, medium and large trucks in Australia.

Activity One

Due to the real poor communication, JKL industries shall focus on developing a positive organisational culture to suit its goals. Official communication shall be hierarchical. This aspect will ensure that the juniors report to the senior management through their departmental offices unless in a few exceptions. Communication between employees shall be done with dignity and respect as specified in the professional code of conduct available at the human resource office. The objective of such policy is to support employees achieve their work responsibilities in a friendly environment. Besides, it will help in equipping workers with real-time information to help them perform their duties diligently.

At JKL Industries, employee contribution to matters of decision making is paramount. Therefore, each worker should use the suggestion boxes to communicate to the office or write and forward through their departmental heads. The top-down and bottom-up flow of information should be maintained all the time irrespective of the kind of data involved. These suggestions shall contribute to the inclusion of the diverse cultures to suit each employee. Cultural diversity itself is a test that has gone up against us since our nation's debut and continues doing accordingly. Social care, consolidated with the skills anticipated that would discuss adequately with people of different social establishments living and working in a comparable place, is called grouped qualities wellness, social capacity, or social contrasts ability. These terms induce the essential qualities of care, understanding, and interpersonal expertise (Hood, C. 2007, 191).

To participate in important communication different focuses should be viewed as that take a look at the route in which data conveyed and the strategies used to catch the enthusiasm of a group of people. For a few, attempting to express adequately can be troublesome, particularly with an extensive variety of boundaries, for example, topography, restricted communication assets, dries time reasonableness, and selection of techniques. In any case, envision how troublesome it must be to speak with some person who begins from another nation with another dialect, traditions or culture. Culture and communication are essential since it could affect on how data conveyed and when it is conveyed to guarantee that you are thinking about and regarding the way of life of your intended interest group (Max, H. & Bazerman A. 2011, 114).

A holistic or systems approach to cultural competence utilises the excellent framework for extensive planning, usage, and assessment of association strategies and methodology in connection with organisation objectives for this situation, different human qualities skill. The holistic approach also requires examination of the organisation from inside the political and financial setting of the great socio-cultural arrangement of which the association is a section (Hood, C. 2007, 196). The business basic is moving to advantages, and aggressiveness demonstrates that keeps up consistency to decrease dangers while reacting to social and financial changes to guarantee hierarchical adequacy and suitability.

In conclusion, communication is vital in any organisation aspiring to grow. Therefore, the flow of information should be maintained to ensure that everyone is equipped with relevant data regarding their work. This aspect will also assist in the improvement of the company culture and improve employee relationships hence fostering growth. Racial segregation happens when there is an unjustifiable impact on more individuals of a specific race, shading, drop, nationality or ethnicity than on others (Max, H. & Bazerman, A. 2011, 117).

Activity Two A

Discrimination is prohibited and abolished at JKL Industries. Anyone found to contradict with the company policies should be subjected to disciplinary action by the human resource office. This policy applies to all organisational regulations and is aimed at creating a workplace that will encourage equity and supports fairness. They will assist in the elimination of all the forms of discrimination and bullying as follows; through the policies, they help the organisation to eliminate all the activities that can result in bullying and harassment at the workplace which will be a solution to a culture of chronic conflict. The purpose of the policy is to encourage fair treatment of the employees and the customers of the organisation resulting in effective internal communication and consultation in response to the objectives of the organisation (Hood, C. 2007, 196).

The human resource management office shall ensure that all employees have a copy of the company policies, which they have read, understood and agreed to follow them by signing against them. These policies and procedures will help the employees to respect one another, and it will encourage teamwork which will assist the business environment and its customers to be able to attain an optimum potentiality over which diversity is built. Through these policies, the company can have a welcoming and an environment that is supportive which will be very important in the improvement of the communication and consultation hence coming up with a solution to the issues that were resulting due to communication and other diversity-related issues. The policies provide an excellent platform for handling any grievances that might arise due to discrimination hence it leads in the development of ethical leadership that can promote diversity of the organisation (Lussier, R. 2008, 141).

Activity Two B

Leadership through own behaviour is both influential and attractive. Leaders should lead by example. Many employees tend to emulate their seniors, and they are at risk of disobeying company policy and regulations if they realise that the bosses are not compliant. Changes that can be made to encourage cultural diversity include coming up with a plan that guides the hiring decisions to promote professionalism and trust. If the organisation wishes to be culturally diverse, it should ensure that they have got policies that govern hiring whereby they have to recruit from a diverse workforce. The hiring decisions that are made from an environment that values diversity can create tension between the diversity goals of the organisation and the equal employment opportunity guidelines (Lussier, R. 2008, 109).

Employees should be honest to clients, the office and all the stakeholders. The top management also shall lead by example by showing the virtues of trust and respect for they shall receive it back. The hiring process should be encouraged without considering ethnicity, age, tribe and other factors that might deteriorate efforts of creating diversity. The organisation should come up with a policy that guides the business practices. The organisation has to provide a policy that should discourage bribing in the organisation. They have to make employees aware of what is expected and what is not expected under the law. Policies regarding rehabilitation, health and safety should be made available at all company locations where they are applicable (Karacapilidis, N. 2003, 403).

It is on account of the authority understands the significance of worker inclusion in the change procedure. They additionally perceive that being aggressive in a worldwide economy requires full use of the abilities and gifts of all employees to serve their clients, increment representative fulfillment better, and address the issues of different groups. Achievement may accomplish through motivated individuals working in a domain given common trust, regard, openness, sincerity, strengthening, cooperation, advancement, risk-taking, honesty, and empowering and esteeming differences" (Strachan, G., Burgess, J. & Henderson, L. 2007, 525).

Activity Three

Availability of network is essential at JKL Industries since it can serve various purposes. Company data need to be stored and backed up to ensure proper security and secure it from intrusion by unsuspected persons. Equally, connectivity between people of various professions is essential. It is fundamental to use multiple networks to acquire personnel that will support identifiable outcomes for the team and JKL Industries since the board consists of people from different professions (Karacapilidis, N. 2003, 404). They might not all understand the complex mechanisms behind sales, for this reason, it is essential to have the sales consultant educate them and advise them while they are making decisions for the company. It is the work of the sales consultant to ensure that the workers are adequately aware of what is required of them once they step in that field to sell the products for their firms. A consultant gives them the strategies as well as their sales target for the day. Externally it is the work of the sales consultant to research on the different ways that are needed to ensure that his company makes large sales as well as study on the latest trends on the sales and marketing arena (Syed, J., & Kramar, R., 2009, 97).

The administrative assistants have an internal duty of ensuring that communication inside the firm is maintained. Their main task, therefore, is to take memos and circulate them to the other employees, as well as keep the files of the company. It is as well their task to receive clients that are coming into the office and show them around the office especially for new customers. The rationale behind this is because; the administrative assistants are the links between the organisation and the outside world. It is their job to maintain communication between the workplace and the outside world to ensure that the relationship between the company and its clients as well as suppliers and investors are all healthy (Strachan, G., Burgess, J. & Henderson, L. 2007, 527).

Activity Four

Every other organization is at risk of experiencing difficult situations among employees that result in disputes and misunderstanding. Such cases lead to reduced performance if they are not resolved. With that regard, the office of the human resource manager shall establish a department to deal with difficulties arising in and related to the company. The office shall deal with matters of problem identification, evaluation, conflict resolution, guidance, and counseling. The offices must have frameworks that counteract and address working environment badgering and harassing to guarantee that everybody is working as per significant enactment. It incorporates remembering it when it happens, and after that accomplishing something to stop it. All representatives ought to realise that improper work environment conduct is a break of JKL Values and Code of Conduct and is not endured (French, E. & Strachan, G. 2007, 314).

The HR is dependable and ought to guarantee improvement and plan of arrangements and methodology as to the executive administration framework. T...