Introduction
Professional and personal effectiveness is the element that enables nurses and other healthcare practitioners to make the use of all the resources that they have at their disposal to allow them to master their professional lives and achieve better work and life goals. Personal effectiveness is the ability to take time in reflecting the personal achievements which subsequently help people to monitor their behavior and to see that they are getting the results they would like (Egan 1975, p. 17). In the health profession, communication is essential since it builds a therapeutic relationship between the nurses and their patients. It establishes and develops a professional-patient relationship that supports and facilitates the delivery of high-quality nursing care. The Brief, Ordinary and Effective (BOE) communication model that provides an affirmation to the patients especially in busy and time-pressured clinical settings (Egan 2014, p.22). The essay will evaluate the effectiveness of the BOE and The Skilled Helper models in the context of Jane, a young mother in her early twenties who was at home with her eighteen-year-old son. She gets the assistance from Mary, a health visitor who interview Jane after being notified that Michael had experienced minor injuries. The two models have been previously identified as the most effective based on the quality and their application in the clinical profession and in training other healthcare professionals. Therefore, they will be used to review and identify opportunities which will enhance the communication and provision of care through a therapeutic relationship.
The skilled helper by communication model by Egan is a framework which is useful in helping people, in general, to solve problems and identify opportunities in a particular area. In the healthcare setting, the model is useful in supporting different types of patients by identifying the most effective mode of treatment. According to Egan (2014), the skilled helper model has the goal of helping people to manage their problems and live more effectively while developing untapped opportunities. It also helps people to become better and productive in their daily lives. In Jane`s scenario, this communication framework is useful since it gives Mary the right confidence in treating minor injuries in Michael. Mary can incorporate her medical expertise and identify the right approach to treating minor injuries. The skilled helper model also ensures empowerment by creating a central agenda to the healthcare practitioners. It then seeks to improve the person towards taking a viable action to the outcomes which they choose and value (Egan 1998, p.37). Also, the nurse can explore various possibilities and determine the most effective action that should be applied. The skilled helper model can, therefore, be regarded as a framework of conceptualizing the helping process and it is best used when working on the issues of the recent past or those of the present.
Mary can also use the skilled helper model to mentor Jane after undergoing the three main stages where the action leads to a valued outcome. The first stage of the skilled helper model is constituted of the expansive, challenging and focus on moving forward parts. In the expansive part, Mary can use the model to encourage Jane to tell her story, and she will use active listening skills to identify the core conditions and issues at hand. A reflection stage then follows this after learning about the essential components of the issue at hand. The challenging part is where Mary is supposed to use empathic reflections to cover the blind spots and the gaps in the assessment of the situation. For example, this can help Mary to identify the causes of the minor injuries in Michael.
The third part focuses on moving forward, and it removes the practitioner from the stuck situation to provide hope for helping the affected person (Egan 2001, p.27). For example, in Jane`s case, Mary can focus on moving forward after identifying the source of minor injuries and determining the right method of treatment. The second stage of the skilled helper model is constituted of the creative part, the testing part and moving forward. In the creative part, the practitioner forms specific, measurable, achievable and realistic goals. For example, in Mary`s situation, she can formulate particular goals that will minimize the occurrence of minor injuries in the future. In the creative part, the practitioner brainstorms the ideal scenario by being broad on the imagination and scope of the issue at hand, instead of reflecting on the practicalities (Egan 2002, p. 71). For example, in Mary can evaluate the best way of preventing minor injuries in the future and advise Jane about the approach of avoiding such an issue in the future. The forward moving part is the section where the individual tests the realism of the goal before moving on with the intended action. For example, in Mary`s context, she can evaluate the possible strategies and specific actions that will lead Michael to recovery.
The third stage of the skilled helper model is subdivided to three main parts which include the "another creative part, focus on appropriate strategies and moving to action. The "another creative part "involves brainstorming of the strategies of achieving a particular goal with prompting and encouragement of thinking beyond the box (Egan 2001, p.42). In this section, the individual comes up with new ideas of the taking action and refraining from the old mind-sets. The focus on appropriate strategies part revolves around brainstorming the idea appeals, and the factors that are likely to work within the available resources or control (Egan 2014, p. 15). The moving to action part involves the coming up with an action plan. It comes as a follow-up or mentoring session where the practitioner evaluates the effectiveness of the actions that had been previously taken in the past.
The BOE model suggests three primary forms of communication between a health practitioner and the patient or caretaker (Crawford et al. 2014, p. 14). These forms of communication are the brief, ordinary and effective modes of communication. The motive of being brief is establishing eye contact with the client and incorporating other simple means of communication. The ordinary component is where the practitioner comes up with specific discussions and promotes equality in the method of communication. The "effective" element of communication involves productive communication which promotes the satisfaction of the patient (Crawford et al. 2014, p. 14). It also promotes a nurse-patient relationship. When the nurse is brief, he or she interacts with the patient in a friendly and straight-forward manner, while coming up with precise and valuable information that can be utilized in the healthcare provision. For example, in Mary`s context, she was brief by asking Jane about the wellbeing of Michael, being moderate in asking the question, keeping eye-contact and assessing the body gestures that enabled her to sustain a rapport that formed an effective relationship with Jane and Michael. This enabled Jane to be relaxed and open in the discussion process.
The ordinary part of the BOE model is where the health practitioner builds a sustainable relationship with the patient, and they assess the missed opportunities that make the conversation ordinary and effective (Crawford et al. 2014, p. 14). For example, Mary made an ordinary conversation with Jane by avoiding the use of professional terms that would be intimidating to the client. She used a moderate language that would build trust and confidence and subsequently enable her to come up with viable information that would be used to establish a proper medical plan. The effective part is the component with ensures adequate patient care by meeting the exact needs of the client. The healthcare professional should identify the fundamental needs of the patient that will facilitate high-quality medical care (Crawford et al. 2014, p. 14). For example, Mary used this component by coming up withevidence-based medical care that established the issue that was facing Michael. She then assessed the situation from the information that was provided and empowered Jane by educating her about the approach that she would use to manage the situation.
There is no simple response to accomplishing all that one needs to attain their professional goals. However, it is conceivable to be kinder to yourself and accordingly be progressively viable. Being kinder to oneself and being able to keep connected at the hip is very essential in the nursing profession. Individuals who remain quiet in an emergency will, in general, accomplish better results contrasted to individuals who embrace disorder and commotion. Proper nursing requires that one should keep their vision clear, basic and consistent. They may get occupied yet return to it and remind yourself what you are endeavoring to accomplish. It is important to set some time aside for thoroughly considering your objective. there is a need to clear one's psyche of the messiness and get things in order in the medical field. Keeping a record of those little things on one's cushion and come back to them later when you have time, yet keep concentrated on your primary point. what is your inspiration to accomplish this objective, is it for the consideration of patients. Execution targets help nurses towards picking up another activity or to appreciate the day? When one has an unmistakable objective, it is a smart thought to separate it into littler reachable achievements for the benefits of the patients. Accomplishing one task will support an individual's self-assurance.
Professional nursing will more than likely need the assistance of individuals en route, so figuring out how to convey obviously and viable is a decent aptitude to learn. Nurses should be clear, brief and perhaps set due dates for others to hit you up by a specific date (Madhavanprabhakaran, Shukri, Hayudini and Narayanan 2013, p.39). There is a need to continue onward, it might be extremely hard, however, one should return to their vision and recollect why they are going for this. It might be hard however it will be justified, despite all the trouble. Nurses must always be thankful for what they have accomplished. Celebrate and congratulatory gesture yourself. there should be very little or no focus on antagonism. The personal planning calls for a stop and a recollection that they have worked admirably today. They must feel it inside without searching for the outer delight.
Conclusion
In conclusion, proper communication ensures the development of a therapeutic relationship between the patient and the healthcare provider. It involves a style of questioning using open and closed questions that suit the situation at hand. An excellent communication conveys a warm attitude which is objective and goal-oriented. It helps in promoting the wellbeing of the patient, increasing the self-esteem level and reducing stress. Teamwork is also a vital component of the communication framework since it enables nurses to work in teams. The nurse becomes the intermediary between the patient and other healthcare practitioners, and they collaborate to understand the issues that are affecting the patient. Communication is an essential piece of nursing calling. The verbal and non-verbal correspondence starts during childbirth and continues in the entire nursing carer. We all need communication not exclusively to transmit data and information to each other, yet more critically, to identify with each other as people far and wide with regards to connections, families, associations, and countries. The how, what, why, and wher...
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