Baldrige Award: Educate Board Member on Improved Hospital Service - Essay Sample

Introduction

Various elements of the Baldrige Award will be used to enlighten the board members. In addressing the concerns raised by the board member who wants to know the outcomes of adopting the Baldrige Award, Ms. Calhoun can educate the member on the numerous benefits of the Baldrige method. Some of the benefits that Ms. Calhoun can give to the member include acceleration in the improvement of the hospital service delivery. She can also educate the member on the inclusive management approach for the hospital, which is an objective of the Malcolm Baldrige approach.

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The second member who thinks the resources of the hospital need to be invested elsewhere, Ms. Calhoun will need to discuss the importance of applying for the Baldrige Award. The advantage of using for the Baldrige Award is that the hospital will be enlightened on the impact of the performance. The hospital will get recognition after achieving the goals set by the Baldrige Award (Griffith, 2017).

Further Information on Pursuing Baldrige Award

I will ask Ms. Calhoun some questions to understand of the Baldrige Award better. The first question will be on the cost of applying for the Baldrige Award. The question will be an evaluation of the costs and benefits of the Baldrige Award. The second question will be about the short term and long term benefits related to the achievement of the Baldrige Award. The question on short and long-term impact will enable me to analyze if the hospital will result in the long-run (NIST, 2015).

Recommendations on the Responses

Withdrawing From Baldrige Award

By rejecting, the organization will save on costs and time used in applying for the Baldrige Award. The hospital will also save on training resources for the experts to implement the Baldrige Award. The primary limitation of withdrawing from the Baldrige award is that the hospital will not be acknowledged for its performance in management practices. The workforces will be demotivated as they have no targets to achieve (NIST, 2015).

Self-Assessment

The positive impact of self-assessment is that the board will comprehend the benefits they will reap upon their choice. Self-assessment also gives the member adequate time to compare both options. The negatives of self-assessment are that it consumes more time assessing available opportunities. It is too costly to carry out a self-assessment (Griffith, 2017).

Pursuing the Examiner's Visit

Advantages associated with seeking the examiner is that the hospital consults wide hence likely to make the right decision. It saves on costs used in the assessment. The negatives are that the visitor's choice will quickly influence the hospital. It is also time-wasting as the hospital has to wait for the visitor (Griffith, 2017).

The Opinion

Upon evaluation of the responses of the members, Ms. Calhoun should face the members and convince them about the Baldrige Award. Ms. Calhoun should research on the hospital and analyze its capabilities. Ms. Calhoun should also be confident with her points and give examples to convince the resisting members.

References

Griffith, J. R. (2017). An organizational model for excellence in healthcare delivery: Evidence from winners of the Baldrige Quality Award. Journal of Healthcare Management, 62(5), 328-341. Retrieved from https://www.google.com/url?sa=t&source=web&rct=j&url=https://www.ache.org/-/media/ache/about-ache/baldrige-foundation-institute-for-performance-excellence-white-paper-201901.pdf&ved=2ahUKEwiQjp-Zu-zjAhUH3uAKHWPeCIUQFjADegQICRAB&usg=AOvVaw1qYkpPvHka397LSZUkKMs1

National Institute of Standards and Technology (NIST). (2015). Baldrige Performance Excellence Program. Baldrige criteria commentary (health care). Retrieved from https://www.nist.gov/baldrige/baldrige-criteria-commentary-health-care