Business Functions and Process Analysis for Chabot Implementation

Business functions and processes have an interdependent role in pushing organizational objectives and performance. Business functions refer to specific tasks that each department and stakeholder in a business setting plays. For example, the marketing function is to advertise company product and services pushing them into the market. It is important to ensure that in the performance of all business functions, companies exhibit, quality, efficiency and flexibility. Business processes, on the other hand, refer to the continual inter-process applications of business functions. For instance, for a company to develop and execute a successful campaign for their products, the Research and Development team will play and critical role in defining the best business practices and analyzing the consumer trends. These tasks all work towards ensuring that a marketing campaign is accommodative, cost-efficient and effective in the delivery of the information it wishes. Business processes are the manifestations of business functions in actions.

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Given this definition, the importance of Business Functions cannot be questioned. It is important that the difference in the way that professionals in business organizations understand these functions and processes push the company strategic plan and overall productivity forward. More than anything, it is important that all business processes exhibit minimal redundancies, cost efficiency and innovative approaches towards the same. These are some of the most significant concerns when it comes to business functions and processes. In implementing more cost-efficient methods of executing business functions, companies have turned to automation of business functions. The applications of Information Technology tools has seen the implementation of intelligent communication and production systems that have reduced the traditional internal organizational structure and actively improved the efficiency of organizations.

One of the most widely used models in applying Information Technology tools to a business is the Information Technology Infrastructure Library. It is a self-management IT Service management toolkit that looks into business functions and processes and their potential alignment with tools in IT. The idea is to ensure that in the implementation of Information Technology tools, companies realize more benefits than they do challenges. It is often very important that the implementation of any automated systems be accompanied by a critical evaluation of all internal organizational processes and functions. In addition to this, employee training and system maintenance are competencies that companies have to address. Implementation of such systems, therefore, requires specific standards and principles for companies to realize productivity from the use of IT systems.

Information Technology Infrastructure Library (ITIL), defines business functions, processes, and procedures. The framework then uses a checklist system for functions and processes that are not organization-specific and implements a system that can improve the function of businesses in integration. Some of the considerations that the framework looks into are the definitions of process, function, and procedure. The difference in these terms often improves the implementation and alignment of business functions and process with tools in IT. It is not uncommon for a business function to appear as business processes. Capacity management, for instance, is often mistaken for a business process, while its capability as an independent business competency can be defined as a process or function depending on the organizational design.

In implementing a system, it is often important to forget the ambiguity of business functions and processes and focus on the business procedures. It is important to note that the business process often dictates the value of business performance. The logic that all departments and employees follow in ensuring the business achieves its objective often stems from the business process. However, the instruction of what comes first in all business processes remains a function of the procedure that is followed in implementing business processes. The value of business processes, therefore, lies in the procedures that all other business facets follow in implementing said processes.

In implementing ITIL, certain provisions ensure the alignment of business processes and software remains both efficient and effective. There are a set of principles that guide this implementation. For instance, in achieving effective implementation of an automated business process structure, critical thinking of the design dictates that the system is clear in what it will deliver to the customer, deliver the product, service or assistance as stated, repair any errors and change service as per customer requests. Call centers often realize a lot of need on this platform. Consistent customer calls, giving requests and inputting information will require varied output from the system. It is, therefore, important to ensure that the responses that customers realize are consistent with their requests. In fact, it is imperative that such effective process management is exhibited by such a.

In establishing the efficiency of the business process to be implemented, two competencies must be given the required attention. The first is to ensure that the delivery of service to the customer is defined. It is imperative that the system knows exactly what tools and agent it will rely on to deliver the solutions to the customer requests. In addition to this, the ability to adjust responses to ensure that the delivery of service is both relevant and timely should be factored into the system. It is for this reason that the use of conversational agents in implementing intelligent automation of business processes and functions is a solution worthy of exploration.

Chatbots are another set of conversational agents whose influence and potential in the implementation of communication protocols offers companies immaculate communication platforms. Chatbots are a conversational agent that are designed to engage users of machines in conversation. The methods through which this interaction is made involves several platforms and senses including auditory, visual and in the text. Applications of the use of Chabots can be seen in different collaborative associations with other conversational agents. For instance, the internet relay Chatbot is one such application. The application of internet relay Chatbots offers systems the capacity to form independent response scripts based on the analysis of the different persons that continually interact with the system. A script that starts as simple a Hi there! How may I be of service today? might end up changing the settings of an individual's preferences online or download a new album. The applications of internet relay Chatbots remains unexplored.

Conversational Agent in business communication models often presents some of the most exponentially revolutionary solutions that undermine business performance. With the benefits of these Chatbots, organizations risk a lot regarding implementation, reliability, and efficiency. It is for this reason that conversational agents pose a great threat to optimum business efficiency. It is therefore in the interest of businesses looking to migrate to digital platforms of communication to examine the cost-benefits of implementing conversational agents.

3.3 Process Analysis for Chabot Implementation

In the context of Business Communication, several departments work collaboratively to ensure that business objectives are met. One of the most information dependent and information sensitive departments is the customer service department. It realizes recurrent messages from end users of a product with multiple queries concerning the product. The customer service department also ensures that there is constant communication with costumers who would wish to employ the services of buying the products that companies offer. It is therefore very critical that such a department have an efficient communication system.

Traditionally, companies made offers through advertisements on different media and then offered customer help through telephone calls. As companies and technology have developed, the methods through which companies can communicate to clients are limitless. From the electronic mail to live to blog, companies have the capacity to reach millions of clients at an instance. In taking advantage of technology to expand the business. It has become apparent that many companies require a lot of employees to deliver customer assistance.

Lags in customer care lines and piles of mail have pushed companies to the use of electronic mail, direct messages and even live blogs like Twitter. While the result has seen significant benefits to company productive and customer satisfaction, it is becoming difficult to find qualified personnel to work with these technologies and more costly to train employees on the same. With the problems that technology has realized so have the several solutions been brought up. Artificial Intelligence is such a technology.

Another issue when looking into how requests are processed in companies are redundancies in the processes that requests have to undergo to be implemented. One of the methods that can be used to mitigate such inconsistencies is the implementation of natural language modules. It has become normal for human beings to interact with computers through four of the five human senses. Other than watching videos, listening to recordings and entering text, code, and numbers to computers, the use of speech has been integrated into personal computers and mobile handsets. Companies like Apple Inc. and Microsoft Co. have integrated into their operating systems Siri and Cortana respectively. The two are intelligent software.

The applications have seen a significant impact on the overall user experience in using this artificial intelligence software. Users of these applications can set their alarm, play the music of movies and even send emails by word of mouth. The interaction between humans and computers has evolved to accommodate speech. The applications of this and implications of the implementation of these tools into business communication. One of the features that have allowed seamless use of these platforms is Natural Language Processing (NPL).

In improving the interaction between human beings and computers, natural language processing plays an instrumental role in enabling the software to evolve and learn the speech patterns on an individual. More than anything, the accent, voice, and pronunciation of words differ from one person to the next. In addition to this, these persons often favor a specific set of words that they frequent in their speech. Natural Language processing is a discipline that can map the speech patterns of individual and differentiate the difference in as more persons interact with the machine. It is in this way that natural language processing aids conversational agents in a business function.

Another important tool in improving the technology that allows efficient communication is the interpreter. Computers essentially run on code. All languages are often translated into machine code (series of ones and zeros) before execution of the nay program. The interpreter is a program that can overcome the protocols that are predefined and directly parse source code into execution. Interpreters can also translate source code into an intermediate code or representation which then executes the program immediately. The interpreter has a third function which is to execute precompiled code. These mechanisms make it faster for programs to respond to requests.

Taking the example of a customer care department in an organ...