Paper Example of a Hotel Review From the the AKA Beverly Hills

Facilities 8.6

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Staff 9.2

Free WIFI 8.2

Value for Money 8.2

Overall Traveller Rating score 9

Management Response Analysis

Responding to reviews are essential in improving the hotels impression. Thus online review influence the decision-making process. An example of a review from the The AKA Beverly Hills is, Dear guest, thanks for the perfect rating and good recommendation of our hotel to other travelers. I am happy to hear that your stay was made pleasant by our staff. Visit again Generally; the review shows that the guest was happy with the hotel services. Thanking the guest is important for giving feedback. It is good to hear that the the guest experiences did not feel short of the guest expectations and inviting the guest back is important. If I were a manager, this could have been my review, Tanks you so much! I am pleased that you enjoyed your recent stay with us here in AKA Beverly Hills. We hope you travel to Los Angeles again soon and be sure to let us know when you are coming so that we can reserve your favorite room. Check Twitter and Facebook pages for promotions that you are interested in. Dont hesitate to call again.

Revenue Worksheet

ADR: The hotel ADR calculates the average price paid for each room. It also looks at the overall guest room revenue in a given period over the overall amount of guest room revenue occupied and paid in a given period. Therefore, ADR measure AKA Beverly Hills financial performance compared to its competitors.

Occupancy: Occupancy represents the the number of rooms in AKA Beverly Hills multiplied by the number of days is a given period. Occupancy the capacity in the system of AKA Beverly Hills. This calculation helps in proper number bookings and financial calculations by looking at the number of operable rooms that base the company revenue.

ROI: Is the cost of investment compared to hotels return rate.

RevPAR: This measure the average daily guest rooms revenue over every available room. It represents the productivity and success of the hotel. An increase in RevPAR indicates that the occupancy rate of the hotel is increasing.

GOPPAR: This is the gross operating profit for every room available. The metric measure performance in all revenue streams in the hotel.

The AKA Beverly Hills Culture

The AKA Beverly Hills structure has an untypical and unique culture. The structure and culture of the company influence the abilities and capabilities of the staffs in the company. The hotel uses an open-arms policy in managing its staff. The organization's culture encourages its employees innovative and openness ideas to better the operations in the company. Thus, the hotel depends on the creativity of its employees in creating ways, which enhance the handwork and creativity of the company.

The AKA Beverly Hills attains openness using the matrix organizational structure that allows employees to give their opinions on things they wish the company to implement CITATION Top17 \l 1033 (TopLACondos, 2017). The manner in which the management handles its employees has streamlined the activities and working within the company. To add to their innovation, the AKA Beverly Hills has no rules for their employees and instead they have principles that are used as a moral compass for the employees. The employees are given a measure of freedom to determine what they think is right to do at the workplace in line with the principles and the goals of the organization.

AKA Beverly Hills remain to be one of the hospitality services providers in Los Angeles as it aims at meeting their customer service needs. The AKA Beverly Hills has implemented many unique methods that will be instrumental in delivering the companys goals in an efficient manner. Because of the efficient and stylish services, which the hotel provides, its team satisfies the interest of both their customers and stakeholders The helm of the Company is designed to serve and deliver professional service delivery both internally and to their clients outside of the organization.

References

BIBLIOGRAPHY AKA. (2017). AKA Beverly Hills. Retrieved from http://www.stayaka.com.: http://www.stayaka.com/locations/beverly_hills/neighborhood.aspx

Discover Los Angeles. (2017). AKA BEVERLY HILLS. Retrieved from http://www.discoverlosangeles.com: http://www.discoverlosangeles.com/hotels/aka-beverly-hills

Miles, K. (2012). AKA Beverly Hills Hotel Will Cost $12,000 To Get A Room (PHOTOS). Retrieved from http://www.huffingtonpost.com: http://www.huffingtonpost.com/2012/07/02/aka-beverly-hills-hotel-luxury_n_1643907.html

TopLACondos. (2017). AKA Beverly Hills. Retrieved from http://www.toplacondos.com: http://www.toplacondos.com/AKA-Beverly-Hills