Hotel Org Structure: Execs, Admin, & Functional Groups - Essay Sample

Introduction

Every hotel, either big or small has an organizational structure that is meant to control and maintain the smooth running of all the operations. The number of members of staff varies according to the size of the hotel. The structure creates various career opportunities within the hotel, which depends on an individual's line of specialization. The organization structure is therefore comprised of various departments which include, executives, administrative department and the functional group (Chibili, 2017).

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In the executive department, there is a general manager who holds the overall mandate of operations in all the departments (Chibili, 2017). As such, the general manager works closely with the other department managers to ensure activities within the hotel are carried out in the right manner. In addition, in big hotels, general managers may have one or two assistant managers. They are, therefore, responsible for dealing with certain issues given to them. Again, it is important to have a manager within the premises all the time; As such, the assistant managers supervise the hotel operations when the general manager is not around.

Again, every hotel has an administrative department which comprises of the human resource and the security team. The human resource team conducts the hiring process of new employees, assesses the performance of the staff members as well as formulating policies and the ultimate goal of the organization to ensure the provision of excellent customer services to their clients (Chibili, 2017). On the other hand, the security team maintains peace and ensures the hotel premises is secure of any criminal activities, thus giving customers the best experiencing as well as maintaining the safety of the hotel staff.

The functional group has direct contact with the clients. One of the teams in this department is the front office, whereby employees at the front desk create the first impression of the entire hotel (Chibili, 2017). For that reason, it is important for a hotel to an educated and experienced individual in this area since they act as the image of the hotel. Moreover, they should be conversant with the hotel area and services offered as they usually address various concerns and questions of the guests. Again, there is a food and beverage team who go out of their way to offer unique food and beverages, thus attracting more customers and increasing revenue for the hotel. The other team in this department is housekeeping. Although the housekeeping staff rarely come into direct contact with the guests, they depict their excellent services by maintaining the cleanliness of the hotel rooms. For instance, at the Adam's Mark Hotel located in St, Louis Missouri, the housekeepers change bedsheets after every three days but are flexible if the guests demand otherwise (American Hotel & Motel Association, 1975).

Conclusion

All in all, the organizational structure of a hotel is essential as it determines the quality of services offered by a particular hotel. Again, the departments are interdependent in that if one offers low-quality services, then the other departments feel betrayed in their effort to ensure excellence.

References

American Hotel & Motel Association. (1975). Lodging. Washington, DC: American Hotel Association Directory Corp.

Chibili, M. (2017). Modern Hotel Operations Management. doi:10.4324/9781351217309