Paper Example: Issues of Datec Company as a Software Application Service Provider in Fiji

This research study aims to investigate the issues and challenges experienced by Datec Company as a software application service provider in Fiji. This title has been chosen following the recent improvement of Datecs operations in Fiji. It is a very significant topic or subject of discussion because of the need to not only expand the Fijians economic development and growth but also to enhance the operations of software application service providing companies in Fiji. The Fijian economy has mainly been based on tourism, fish resources, and mineral resources. However, with the improvement of information technology services in the region, Fiji might expand more than just being an economically developed country in the Pacific but also a leading country with ICT integrated economy in the region. The study findings of this research might benefit the software application services providers in Fiji apart from Datec Corporation, in particular, to minimize the challenges in the market and enhance corporations profitability.

Is your time best spent reading someone else’s essay? Get a 100% original essay FROM A CERTIFIED WRITER!

Order now

Thesis: With the emergence of new business organizations dealing with the same services, Datec finds it very competitive to remain at the forefront of the Fijian market where Application Issues and challenges is a major concern.

Researcher Questions

What application development would you prefer in Datec Corporation?

What benefits you from the application development?

What is Datecs strategy to deal with the challenges in Fijian market?

What is the main reason for choosing Datec Corporation?

Background/Literature Review

Datec Fiji Limited Company is one of the software application service providing organizations in Fiji (Datec, 2017). The company was founded in 1985 and has since shown tremendous and outstanding growth in the competitive Fiji market. Datecs headquarter office is located in Suva, the capital of Fiji. Some of the main and key areas of dealings in Datec include information technology training services, software applications, systems integration, sales, and procurement. The company has over 120 employees (Datec, 2017). For over 25 years of its operations in Fiji, Datec has contributed greatly to the economic growth of Fiji and improving the lifestyles of many people in the region, especially in the South Pacific.

For over 25 years of its operations in Fiji, Datec has contributed greatly to the economic growth of Fiji and improving the lifestyles of many people in the region, especially in the South Pacific. Datec is now considered the largest technology providing firm in the region. With affiliation, partnership and collaboration from other key business players such as the banking, finance, government, hospitality and service sector Datec have seen the light to success. The company serves over 300 customers across the Pacific region (Datec, 2017).

With the new innovative application services such as telecom PABX, IVR, the fire alarm in Fiji, Datec has not yet reached its target of obtaining the largest market share in Fiji (Datec, 2017). The companys future strategy to reach its target includes partnering with giant business corporations such as LEXMARK, Panasonic, IBM and Microsoft (Datec, 2017). Datec Fiji company focuses on customers response and feelings towards their products and services (Nataro, 2017). Competition is one of the threats in the market that can affect the performance and operations of a business (Nataro, 2017). Research indicates that majority of companies that are unable to deal with the competition in the market are unable to continue with their operations because their rival competitors take advantage of their weakness in the market. Despite being the largest ICT Company in Fiji, Datec has not been able to overcome the market challenges associated with competition.

Methodology

Based on the aim of this research which is to establish the challenges or issues faced by the Datec Company in Fiji as a software application service provider, this research will adopt a qualitative research design. Using the research design mentioned above, the researcher will collect reliable and adequate data as it emphasizes on understanding the challenges from the companys point of view. Furthermore, this design can be understood well by many employees and users. This topic is considered critical and sensitive; thus, the need to adopt the qualitative design more appropriate.

This study will involve population size of 40 employees from Datec Fiji Company and 3 management officers. The sample size involves more employees as they have more information on the performance of the company outside of the workplace.

This study will use a questionnaire method of data collection because it provides more opportunities for important information to be collected about the company. The researcher will illustrate and explain the challenges and issues faced by the Datec Fiji Company deeply to allow participants to understand. The questionnaire will include both open and close questions for easy understanding of the questions by participants.

The researcher will adopt a non-probability purposive research sampling technique or procedure because this study will emphasize on the employees of Datec. The study will seek their opinion; therefore, the sampling strategy developed to target on Datec employees makes it appropriate to use the non-probability purposive procedure. The sampling process will take a period of one week after data collection. Additionally, the collected and sampled data will be analyzed using the excel graphs as it is easy to compare and understand the analyzed data.

Some of the limitations of this study include money and time. Since the research is expected to be carried in the company, it requires the researcher to travel to that place to administer the questionnaires.

The timeline include:

Day 1-2: To design the questionnaires

Day 3-4: To conduct a pilot study

Day 5-8: To conduct the actual research by distributing the questionnaires and collect data

Day 9-10: To analyze collected data

Day 10-13-: Write the final report on the study

Conclusion/Recommendations

The researcher may be faced with some ethical issues in the process; therefore, it is important to consider the ethical issues in research. For example, seek permission of the participants, assure them of privacy and protect them from harm. However, to be able to achieve the aim of the study the researcher will need to make the questions in the questionnaire more explicit and clear to prevent the language barrier issues that might emerge. Dealing with the challenges in the market is a day-to-day experienced faced by every organization; however, the outcome result will depend on the strategies adopted by the institution to deal with the challenges.

Bibliography

ATH Group of Companies. 2016. Amalgamated Telecom Holdings and Subsidiary Companies; Annual Report. Available at: http://www.ath.com.fj/images/athannualreport2016.pdf. [Accessed date: February 22, 2017].

ATH Group of Companies. 2014. Amalgamated Telecom Holdings and Subsidiary Companies; Annual Report. Available at: https://www.connect.com.fj/public/pdf/ATH%20Annual%20Report%202014.pdf. [Accessed date: February 22, 2017].

Datec., 2017. Datec Fiji Limited. Available at: https://www.linkedin.com/company/datec-fiji-limited. [Accesed date: February 22, 2017].

Nataro, I., 2017. Datec and Sage Talk Technology Innovation with Fijian Businesses. [Online]. Available at: http://fijisun.com.fj/2017/02/18/datec-and-sage-talk-technology-innovation-with-fijian-businesses/. [Accessed date: February 22, 2017].